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5 Common Ecommerce Challenges And How To Overcome Them

Running an ecommerce business seems easy. You just set up a website and then outsource the rest, right? Well, not so fast. It turns out that setting up a profitable enterprise is more challenging than you might imagine. Here’s why:

Cybersecurity Issues

Ecommerce enterprises face some pretty severe cybersecurity challenges in today’s marketplaces. Hackers are becoming more professional because stealing data and disabling firms’ systems is becoming so much more profitable for them. Often they’re able to charge substantial ransom payments to bring services back online or return stolen data. 

The trick here is to hire a security management company who can protect your business’s servers 24 hours a day, seven days a week. It’s also crucial to make regular backups and install plenty of security plugins and various safety components to keep hackers out. Failing to take these precautions puts your enterprise at a much higher risk. 

Your Warehouse Is Too Small

You’d be amazed at how much space even a small ecommerce business requires for inventory. Entrepreneurs often run into trouble when they rent out too little space and find themselves having to hire additional storage units at high cost. 

If you click here, you can learn more about the importance of warehousing and how to do it properly. You want something sizable with a decent floor that is able to withstand years of regular use. You also need something that you can expand if necessary. 

Product Returns And Refunds

When you first start an online business, product returns and refunds seem like the bane of your life. They take up so much of your time. Processing them all isn’t easy. 

The trick here is to view the ability of customers to return goods that they don’t want as another one of your essential services. Remember, when customers are able to send goods back, they are likely to trust you much more to deliver the services that they want in the future. 

Too Much Competition

Another problem you’ll encounter is that of excessive competition. Everyone is trying to make money in the ecommerce segment at the moment. And established retailers and manufacturers are always in competition with you, trying to undercut your prices. This can be a particularly challenging problem to solve. 

If you can, offer your products at lower prices. If that’s not an option for you, team up with manufacturers themselves and state in the contract how much goods from them will cost both now and in the future.

Lack Of Omnichannel Presence

As an ecommerce business, you need an omnichannel presence.  In other words, you need to be able to interact with customers in multiple ways, including online chat, social media, email, telephone and so on. If you don’t provide these options, it might put some customers off. And that’s a bad thing when it comes to making long-term sales. 

Remember, when you are present on more channels, you need to have a CRM in place that allows you to keep track of each unique customer. This way, you can stay up to speed with their needs, even if they communicate with you in different ways.